REFUNDS & CANCELLATIONS
This policy explains the operating approach to cancellations and refunds for paid Sungano products. It does not remove any consumer or statutory right that applies to you.
Last updated 24 August 2026
Starting checkout does not by itself create a completed purchase. If payment fails, expires or remains unverified, Sungano does not grant paid product access from the checkout return alone.
If you believe you were charged but Sungano still shows the order as pending or failed, contact support with the Sungano order reference so the provider record can be reconciled before you attempt another payment.
To ask to cancel a paid product, contact hello@sunganoweddings.com with the Sungano order reference and the email address used for the order. The request will be reviewed against the verified payment and activation state.
Where cancellation or refund rights apply by law, those rights remain available. Eligibility can also depend on whether the digital service has already been activated, provisioned or substantially used.
If you believe the same Sungano purchase was charged more than once, do not make another payment. Send the order reference and relevant payment-provider references to support. Never email card numbers, security codes or other full card details.
A verified duplicate or incorrect charge will be investigated using the order and payment-provider records and corrected where appropriate.
A confirmed full refund moves the Sungano order to a refunded state and revokes the paid entitlement connected to that order. Information owned independently by the couple is not automatically deleted merely because a product entitlement is refunded.
Where the payment provider confirms a partial refund, Sungano records the refunded amount. A partial refund does not automatically revoke the full product entitlement unless the specific resolution requires that outcome.
If the payment provider reports an open payment dispute, the entitlement connected to that payment may be suspended while the dispute is unresolved. If the dispute is resolved in the customer's favour through a refund, the refunded state applies. If it is resolved in Sungano's favour, eligible access may be restored from the verified provider state.
Nothing in this policy excludes refund, cancellation, quality or consumer rights that cannot lawfully be excluded. If a mandatory legal right gives you a better remedy than this operating policy, that legal right takes priority.